Demeersman Chocolate wants to make sure you will be a satisfied customer. Accordingly, we guarantee delivery of all orders purchased directly through this website to arrive in good condition at the specified shipping address provided. We try our best to package and protect your orders. A nicely wrapped package of chocolate will be placed in a protective Styrofoam box for shipping. If you are not completely satisfied with the condition of your order upon arrival, please contact us within 5 days from day you receive the product. To be eligible for a return, your item must be extremely damaged and unused, meaning in the same condition that you received it. It must also be in the original packaging. We cannot be responsible for orders returned to us due to invalid addresses. Once items are returned to Demeersman they are no longer saleable. To complete your return, we require a receipt or proof of purchase. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] Exchanges (if applicable) If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Demeersman Chocolate, 60 Bloor Street W, Concourse Level, Toronto, ON, M4W 3B8, Canada.   Shipping To return your product, you should mail your product to: Demeersman Chocolate, 60 Bloor Street W, Concourse Level, Toronto, ON, M4W 3B8, Canada. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.